• How much are the transport costs?

For all orders with a taxable amount of less than € 300.00, the shipping costs are set at € 9.90.
If the taxable amount exceeds € 300.00, transport is free.

  • How long does the delivery take?

Delivery is made in about 72 hours throughout Italy by express courier.
Islands and disadvantaged areas can undergo variable delivery times.

  • What happens if no one is home at the delivery?

If the courier in charge of delivering the goods at home does not find anyone, he leaves a notice of non-delivery and tries to return the goods the next day. If the second attempt is also unsuccessful, the order is placed in storage at the local branch. It is possible to return the shipment by contacting this branch on the telephone number that you will find on the notice left by the courier.

  • How many days do I have to withdraw from the purchase?

Leone recognizes the right of withdrawal as required by current legislation. The deadline for exercising this right is 10 days as required by law, within which the customer is required to notify us by letter A / R to the address:
Leone srl - via della Dogana, 25 - CP34
48022 Lugo (Ra)
or by email at: info@leonedecorazioni.com

  • Can an order be canceled?

Within 24 hours or there is a risk that the order has already been processed. Just contact our Sales Department promptly by e-mail at info@leonedecorazioni.com , by calling 0545/24262 or by sending a fax to 0545/34505.

  • What should I do if I receive multiple purchase notifications?

If you receive multiple purchase notifications, the reason could be due to the fact that, when sending the order, you clicked on the confirmation button several times.
In any case, contact us immediately via e-mail at info@leonedecorazioni.com , by calling 0545/24262 or sending a fax to 0545/34505 to cancel unwanted orders.

  • How can I contact your customer service?

You can contact our customer service by calling 0545/24262 or by email info@leonedecorazioni.com

  • What to do upon receipt of the ordered goods?

When the courier will make the delivery you will need to check:
1) That the package is intact, not damaged or wet and in any case conforms to the standard characteristics of a package;
2) That the number of packages (number of packages) indicated on the invoice corresponds to the number of packages actually delivered;

NB: Any disputes must be raised immediately to the carrier; in the absence of these, the product is considered delivered correctly, the invoice must be kept.

  • How to use the product warranty?

All purchased products enjoy the official manufacturer's warranty. To enforce the guarantee, it is necessary to keep the invoice that is delivered together with the package, and to contact Leone srl

  • Can I order without VAT?

You can order even if you only have the tax code.

  • Do you accept telephone orders?

Yes, call us on 0545 24262 and we will be at your complete disposal.

  • Can I request items not present in the catalog?

We can always provide you with a quotation of items not present in the catalog. Send an email and we will reply as soon as possible, also indicating any delivery times.

  • Is it possible to collect goods at your premises?

Only in exceptional cases and for particular emergencies by appointment.

  • I have not received the invoice

Contact our customer service 0545 24262; you will immediately receive a copy of the invoice by e-mail.

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