The primary objective of the Management is to pursue the continuous improvement of the quality of the product and services by applying a modern quality management in accordance with the UNI EN ISO 9001 standard and the laws applicable to it.

Our company mission has always been oriented towards customer satisfaction, characterized by the choice of many exclusive items with an excellent quality-price ratio and by a modern and functional logistic sector that allows us to be efficient within the required time frames.

All collaborators are an integral part of Quality: we are convinced that excellent results can only be obtained with the total involvement and active participation of everyone, at every level and for any function.

To achieve a solid level of quality and to continuously raise it, so as to satisfy customer expectations (Total Customer Satisfaction), we intend to pursue the following objectives:

• Meet applicable requirements;
• Make all our skills available to meet the required needs;
• To supply products in a short time;
• Build customer loyalty by offering dedicated services;
• Obtain a qualitative growth of the product and of the continuous service;
• Compliance with the laws in force applicable to the products;
• Continuous improvement of the Quality Management System
• To link our image to high quality standards.

These objectives will be achieved through:

• Collaboration with reliable suppliers over time;
• The use of modern equipment and work tools;
• Constant attention to workplace safety and compliance with applicable laws;
• The control of the product in all its phases, from the raw material to the finished product;
• The analysis and continuous research of human resources with the necessary skills to be able to effectively carry out the duties present within the company;
• The improvement of the organization and the working environment in order to raise the level of production efficiency;
• The optimization of internal resources, in order to avoid errors, delays and inefficiencies;
• The awareness and involvement of staff in the culture of quality management through periodic meetings;
• Production flexibility;
• A collaborative climate;
• The use, management, maintenance and updating of hardware and software structures and equipment to ensure continuous technological improvement;
• The proposal of new projects and new technical solutions in compliance with the laws and regulations in force;
• The awareness that each goal achieved as a basis for subsequent improvement;
• A continuous awareness of the concept of responsibility;
• A periodic analysis carried out by the Management in order to verify the standard reached, transforming it into the new starting point, with a view to obtaining a constant improvement target.